FAQ

HOW DO I CONFIRM AND BOOK MY ORDER?

All orders are subject to availability, I encourage you to place your order as soon as possible. 

There is a $50 non-refundable booking fee - once the deposit has been received your event will be confirmed.

CAN I LEAVE MY BALLOONS OUTSIDE AND EXPECT THEM TO LAST FOREVER?

No, I would suggest keeping your balloons out of direct sunlight to prevent them from popping.

HOW DO I TAKE CARE OF MY BALLOONS?

Please keep your balloons away from any heat and/or direct sunlight. Balloons expand in warm temperatures which can result in your balloons popping. Equally, very low temperatures can affect your balloons too, by reducing the float time. 


Balloon thrive at room Temperature!! 


Please handle your balloons with extreme care as they are delicate. 

It’s best to keep little finger away from the balloons as they are not built to be played with (at least until the party is over) 
Ensure your balloons are not displayed near any sharp objects.


Clear balloons will oxidize and become cloudy quickly when exposed to heat and sunshine. Colored balloons will take on a velvety, matte appearance.

WHAT IF MY BALLOON POPS?

While I use the highest quality balloons and take every precaution necessary with your balloons to ensure they will last as long as possible. If I pop your balloons, i will replace at no charge or a refund will be issued if I'm unable to get a replacement in time. Once delivered, Balloon Honey is not held responsible for any balloons that are popped, stolen. lost, poked, or let go of. 

NEED TO CANCLE YOUR ORDER?

If you need to cancel your event I will need a 48hour notice. 
A credit will be held on your account indefinitely and can be used for future events.